Fulfillment, Refund and Returns Policy



Helix software is available online. For renewing customers with existing accounts, access is granted through the existing account. New customers will need to set up an account to access the software. Simply follow the instructions in the email you’ll receive shortly after purchase. Our software and services do not include any products that need to be shipped.

Some orders or fulfillments may take up to 7-days, and are filled on a first come first serve basis. Due to increased number of fraud. We VERIFY every order, before fulfillment.

Our Support services are fulfilled through the arrangement between the customer and company support department, and the support department will email the customer within 1 business day of completion of these orders to begin a conversation about this arrangement.


You can cancel your service agreement at any time at: https://www.helix.is/membership-account/ .

Click CANCEL next to the service you wish to cancel.

Refunds – Digital Goods

Refunds won’t be granted for failure to cancel on your part. Cancellations are not done through customer support. Due to the number of service requests we receive, we may not get to them in time, we give you an easy way to cancel here -> https://www.helix.is/membership-account/

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds – Physical Goods

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@helix.is.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@helix.is and send your item to:

Resilient Cyber Solutions, LLC
7970 Fredericksburg Road STE-101-611
San Antonio TX, 78229


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

If your product is within the 30-Day purchase window, you should mail your product to:

Resilient Cyber Solutions, LLC
7970 Fredericksburg Road STE-101-611
San Antonio TX, 78229

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@helix.is for questions related to refunds and returns, or call us at: 1-726-214-2053